Author Topic: Last Few Updates: Column Customisation won't save  (Read 729 times)

Offline WillG027

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Last Few Updates: Column Customisation won't save
« on: May 11, 2017, 10:34:20 AM »
Greetings,

As per the title, I have found with the latest few updates that my column customisations aren't saving/sticking.
It's quite frustrating to open the GUI to the default layout.

I have ensured I have permissions for both PL folder and config file in 'Users' on C: drive. And they are not write protected.
The only other thing that has changed is I have installed the creators update for Windows 10 - not sure if that is the source of the problem?

Regards
Paul



Online edkiefer

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Re: Last Few Updates: Column Customisation won't save
« Reply #1 on: May 11, 2017, 06:52:53 PM »
It's a known issue, ver 9 is currently in rapid flux, it will get fixed for sure.
Bitsum QA Engineer

Offline WillG027

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Re: Last Few Updates: Column Customisation won't save
« Reply #2 on: May 13, 2017, 12:15:56 PM »
Thanks 

Offline Jeremy Collake

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Re: Last Few Updates: Column Customisation won't save
« Reply #3 on: June 16, 2017, 06:57:21 AM »
Note do be sure that no Registry Cleaner is active while we evaluate this on our end (it's floated to the top ;p).

Thanks,
Software Engineer. Bitsum LLC.

Offline WillG027

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Re: Last Few Updates: Column Customisation won't save
« Reply #4 on: August 11, 2017, 09:53:21 PM »
Registry Cleaner not used on Process Lasso.

I tried changing the way PL starts, using the .ini filed stored in the installation directory file (rather than default) - but this has not alleviated the problem.

Cheers

Offline Jeremy Collake

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Re: Last Few Updates: Column Customisation won't save
« Reply #5 on: August 13, 2017, 09:09:12 PM »
Another user found that if he:

1. Used 'Run as Administrator' to start Process Lasso (after exiting it of course)
2. Set his columns like he wanted
3. Then exited, he was able to retain the column positions.

We are still examining the issue. Are you on a corporate network, or home PC?

It seems isolated to limited/standard users, that much we know for sure at this time, but not much else (yet).
Software Engineer. Bitsum LLC.

Offline WillG027

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Re: Last Few Updates: Column Customisation won't save
« Reply #6 on: August 25, 2017, 06:54:54 AM »
On home PC.

I have PL set to 'run as administrator' from the file properties already.
Thanks

Offline Jeremy Collake

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Re: Last Few Updates: Column Customisation won't save
« Reply #7 on: August 26, 2017, 06:53:11 PM »
This is being actively investigated and literally the first bug fixed in the coming beta series. Expect it very shortly, then a new final when the fix (and other work) is done and confirmed.
Software Engineer. Bitsum LLC.

Offline WillG027

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Re: Last Few Updates: Column Customisation won't save
« Reply #8 on: August 27, 2017, 12:34:38 AM »
Thanks Jeremy.
It seems intermittent too. Most times it's reset to default - but every once in a while it's as I customised them.

[An option in the 'View' menu item to hide the 'Action log' at the bottom of main screen would be a nice addition too.]

  :)

Offline Jeremy Collake

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Re: Last Few Updates: Column Customisation won't save
« Reply #9 on: August 27, 2017, 04:17:18 AM »
Yes, the intermittance is what caused the delay here. I kept testing and not seeing it. So I'm now just refactoring, under the assumption I screwed up somewhere in v9 maintenance, which I'll probably find during the work.

Hiding the log is also on the request list. Maybe hide and disable all-in-one even, hmm...

But a bigger, more important project also looms, just need a little more time and impetus in the face of some serious non-technical challenges I won't get into right now, but will persevere.
Software Engineer. Bitsum LLC.

Offline WillG027

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Re: Last Few Updates: Column Customisation won't save
« Reply #10 on: August 29, 2017, 08:17:41 AM »
Great stuff Jeremy.

An auto hide when disabling logging would be neat - I don't get crashes very often & as a 'home' user I don't need to utilize the log feature at all really. . .

Appreciated - your service is second to none!
« Last Edit: August 29, 2017, 08:22:24 AM by WillG027 »

Offline WillG027

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Re: Last Few Updates: Column Customisation won't save
« Reply #11 on: November 02, 2017, 04:13:12 AM »
So just an FYI post in case it's helpful.. .

Settings and changes to the UI of PL still wont stick.
I mentioned above that I 'Re-Configure the way PL starts' and set it to use an .ini file location rather than the default.
Well I've been trying to set it back to default and the setting wont stick. It is stuck on .ini file location.

Upon making a change - the dialog box closes and disappears - but I've noticed that PL hangs in the background with the user interface not closing.
To start PL again I have to open Task manger and kill all instances of PL and only then will it re-open.

PL is running as administrator, de-ticked 'Read-Only' and I've also tried running the 'InstallHelper.exe' by itself (without PL UI running) - but that doesn't work either. (it doesn't hang but settings still don't stick)

Hopefully you may find this helpful in some way.

Online edkiefer

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Re: Last Few Updates: Column Customisation won't save
« Reply #12 on: November 02, 2017, 08:29:07 AM »
So just an FYI post in case it's helpful.. .

Settings and changes to the UI of PL still wont stick.
I mentioned above that I 'Re-Configure the way PL starts' and set it to use an .ini file location rather than the default.
Well I've been trying to set it back to default and the setting wont stick. It is stuck on .ini file location.

Upon making a change - the dialog box closes and disappears - but I've noticed that PL hangs in the background with the user interface not closing.
To start PL again I have to open Task manger and kill all instances of PL and only then will it re-open.

PL is running as administrator, de-ticked 'Read-Only' and I've also tried running the 'InstallHelper.exe' by itself (without PL UI running) - but that doesn't work either. (it doesn't hang but settings still don't stick)

Hopefully you may find this helpful in some way.
Your talking about when you go to reconfigure PL startup, in the second page the default is not ticked after you set it to a specific path. Yes that is a bug but when you do tick the default, it still should use defaults (per user).
At least on my system any changes are in ini in user path, not programdata path.
Bitsum QA Engineer

Offline WillG027

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Re: Last Few Updates: Column Customisation won't save
« Reply #13 on: November 03, 2017, 04:17:14 AM »
I successfully changed it from 'Recommended location' [per-user] (which I assume is default) to 'Use a custom location' [/ProgramData on specified drive].
The check-box selection dot is present in the custom menu option.

The problem is it wont switch back; with the problems described in the previous post. (hanging or not applying changes)

Thought possibly this may be related to why settings aren't sticking. (administrator rights, access permission, registry permission etc)
« Last Edit: November 03, 2017, 04:20:13 AM by WillG027 »

Online edkiefer

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Re: Last Few Updates: Column Customisation won't save
« Reply #14 on: November 03, 2017, 08:55:19 AM »
I successfully changed it from 'Recommended location' [per-user] (which I assume is default) to 'Use a custom location' [/ProgramData on specified drive].
The check-box selection dot is present in the custom menu option.

The problem is it wont switch back; with the problems described in the previous post. (hanging or not applying changes)

Thought possibly this may be related to why settings aren't sticking. (administrator rights, access permission, registry permission etc)
Ok, On my side it still works (reads right config in user path) but if needed to go back to defaults settings this is what works.
Though I don't like mentioning this as you need to uninstall PL then open reg and delete "processlasso" keys in HKEY_LOCAL_MACHINE\SOFTWARE\ProcessLasso and also these two if Processlasso key is present  HKEY_USERS\.DEFAULT\Software ,  HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ProcessLasso.

Then reinstall PL, you will need to enter license code again to activate but it will be back to defaults.

The reason the key is not deleted on uninstall is so when updating/installing you don't have to redo activation info.

Edit All you need to do is remove the data lines configfile and logfolder in HKEY_LOCAL_MACHINE\SOFTWARE\ProcessLasso of the registry, no need to uninstall and reinstall. This is for default radio button sticking to custom path.
Just be careful, and always backup registry before editing it.
 I will note this and hopefully we can get a cleaner way.
It's best to wait for a proper fix.

PS: my above comments are only for radio button getting stuck on custom config path, not a fix for columns as that is different issue AFAIK.
« Last Edit: November 04, 2017, 01:47:57 PM by edkiefer »
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Offline Jeremy Collake

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Re: Last Few Updates: Column Customisation won't save
« Reply #15 on: November 18, 2017, 12:40:14 PM »
Sorry for the delay in response, but this is not off the radar, not by any means. Just keep hanging in there and an update (I don't want to promise which) will make progress on this in the near future.

Thanks
Software Engineer. Bitsum LLC.